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 National Clearinghouse for Alcohol and Drug Information (NCADI) Call Center
Macro maintains a call center for its $9 million per year contract with NCADI. The NCADI Call Center information specialists are trained to respond to questions about a wide range of alcohol- and drug-related topics, make referrals for treatment, and provide courteous and uniform customer service. Currently, the Call Center fields about 50,000 telephone requests per month and makes an average of about 18,000 treatment referrals per month. One-half of our NCADI Call Center information specialists speak two or more languages. In its annual performance evaluations, NCADI routinely scores an "outstanding" (highest possible rating) in all major areas, including quality of service and timeliness of performance.
 ABLEDATA Project
Macro has been reaching out to disability populations since 1992 through our work on the ABLEDATA project. ABLEDATA provides information on assistive technology and rehabilitation equipment available to consumers, organizations, professionals, and caregivers in the United States. As part of this project, we run a national information clearinghouse for assistive technology in which Macro staff respond directly to information queries from a broad, nationwide audience of disabled individuals, their families, rehabilitation counselors and administrators, special educators, medical and paramedical professionals, government officials, and the general public.
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