Telephone Surveys
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Telephone Surveys

Woman using the phone as she types on her laptop Macro International operates nearly 500 computer-assisted telephone interviewing (CATI) stations at Telephone Survery Centers located in New York and Vermont. These CATI centers are connected by a high-speed link to form one large virtual network, allowing projects to be conducted concurrently at multiple call centers. In addition to providing us the resources to conduct high-volume surveys quickly, this also provides us the flexibility to increase the number of interviewers according to client needs. Interviews are conducted in more than 25 languages.

Using a CATI system provides several benefits to our clients, such as enhanced quality control during the interview (the CATI system automates skip patterns and disallows out-of-range responses instantly) and rapid data compilation (the CATI system delivers the data directly into a database format).

Macro has enhanced the CATI system to include several other features:

  • Remote call monitoring—Using a toll-free number and a password, project managers and clients can dial into the interviewing system and listen to interviews in progress.

  • Flexible options for survey respondents—If a respondent would like to complete the survey at another time, Macro can offer to schedule a fixed time at the respondent’s convenience. Macro also can provide respondents with a toll-free number so they can call us at their convenience.

  • Your own copy of the CATI program—Have you ever wondered how the CATI system works during an interview? Prior to fielding, Macro can provide clients with an electronic copy of the program exactly as it appears and as it functions on the interviewer’s screen.
Photo: Female WorkerMeasuring Awareness and Attitudes for the Citizen Corps Initiative
In support of President Bush’s Citizen Corps initiative to get people involved in homeland security efforts, Macro measured the public’s attitudes toward volunteerism, household and community preparedness, and emergency and disaster preparedness training (such as CPR). In addition to general perceptions, we examined messages and motivators that would create an incentive for citizens to participate in volunteerism, community preparedness, and response activities as well as factors that inhibit citizen participation in these activities.

Macro used CARAVAN® methodology to field the Citizen Corps survey by telephone to 2,500 U.S. households. Overall results were precise at plus or minus 2 percent of the population. To see if communication efforts should be targeted toward specific populations, we produced estimates by region, age, gender, race/ethnicity, and other characteristics.

We presented detailed findings as well as conclusions and recommendations and repeated the survey annually to assess changes and the success of the Citizen Corps initiative. After the baseline study, Macro worked with the Federal Emergency Management Agency to develop the content and design for communications materials in various media.

Photo: Man with fishing poleNational Marine Recreational Fisheries Service Telephone Survey
The Coastal Household Telephone Survey (CHTS) for the Marine Recreational Fisheries Statistics Survey (MRFSS) provides data to estimate the impact of marine recreational fishing on marine resources. Macro has conducted the telephone portion of this survey since 1996, completing between 20,000 and 108,000 interviews during 2-week periods, 6 times a year, with members of fishing households and residents of coastal households near the Atlantic, Pacific, and Gulf Coasts. We ask respondents to recount the total number and method/mode of fishing trips they made during a 2-month period. Macro has successfully met the challenging time, volume, and data quality requirements of the survey. Key ingredients of our success include random digit dialing, advanced predictive dialing, and CATI technology; rigorous training and quality assurance procedures; and in-house sample generation and sample management systems.

Photo: Happy FamilyOhio Family Health Survey
Macro conducted The Ohio Family Health Survey to provide State policymakers with information about the health insurance coverage, health status, health care use, and health care access of Ohioans. We prepared for data collection by finalizing the sampling design, working with the Ohio Department of Health to develop the survey instrument, conducting cognitive interviews on selected survey items, and pretesting the final survey instrument. Using the Behavioral Risk Factor Surveillance System (BRFSS) telephone protocol, we conducted more than 20,000 interviews in English or Spanish via our CATI system. After cleaning and analyzing the data, we produced reports on the survey methodology and results.

 

 
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